Terms & Conditions

1. Acceptance of Terms

By accessing or using Smart Telematic Solutions' solutions, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use our solutions. These terms apply to all users, including visitors, customers, and account holders.

2. Service Description

Smart Telematic Solutions provides GPS tracking and fleet management solutions including:

• Real-time vehicle location tracking
• Fleet performance monitoring and analytics
• Fuel management and consumption tracking
• Route optimization and planning
• Driver behavior monitoring and safety features
• Vehicle maintenance scheduling and alerts
• Custom reporting and dashboard features

3. User Accounts and Registration

To access our solutions, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Providing accurate and up-to-date information
• Complying with all applicable laws and regulations

4. Payment Terms

Service fees are billed in advance on a monthly or annual basis. Payment terms include:

• All fees are non-refundable unless otherwise specified
• Payment is due within 30 days of invoice date
• Late payments may result in service suspension
• Prices are subject to change with 30 days' notice
• Additional charges may apply for premium features
• Taxes and fees are additional unless otherwise stated

5. Acceptable Use Policy

You agree to use our solutions only for lawful purposes and in accordance with these terms. Prohibited activities include:

• Violating any applicable laws or regulations
• Interfering with or disrupting our solutions
• Attempting to gain unauthorized access to our systems
• Using our solutions to track individuals without consent
• Reverse engineering or attempting to extract source code
• Reselling or redistributing our solutions without permission

6. Data and Privacy

Your privacy is important to us. Our data practices are governed by our Privacy Policy, which is incorporated into these terms by reference. Key points include:

• We collect and process data necessary to provide our solutions
• You retain ownership of your business data
• We implement appropriate security measures to protect your data
• We may use aggregated, anonymized data for service improvement
• You are responsible for obtaining necessary consents for tracking

7. Service Availability and Support

We strive to provide reliable service but cannot guarantee uninterrupted access. Service terms include:

• We aim for 99.5% uptime but do not guarantee continuous availability
• Scheduled maintenance will be announced in advance when possible
• Technical support is available during business hours
• Emergency support may be available for critical issues
• Service levels may vary based on your subscription plan

8. Intellectual Property Rights

All content, features, and functionality of our solutions are owned by Smart Telematic Solutions and are protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy, modify, or distribute our software or content
• Use our trademarks or logos without permission
• Create derivative works based on our solutions
• Remove or alter any proprietary notices

9. Limitation of Liability

To the maximum extent permitted by law, Smart Telematic Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption or downtime
• Cost of substitute solutions

Our total liability shall not exceed the amount paid by you for the solutions in the 12 months preceding the claim.

10. Termination

Either party may terminate these terms at any time. Termination provisions include:

• You may cancel your subscription at any time
• We may suspend or terminate accounts for violations
• Upon termination, your access to solutions will cease
• Data export may be available for a limited time
• Certain provisions survive termination

11. Governing Law and Disputes

These terms are governed by the laws of India. Any disputes arising from these terms or our solutions shall be resolved through:

• Good faith negotiations between the parties
• Mediation if negotiations fail
• Binding arbitration in Bangalore, India
• Courts of competent jurisdiction in Bangalore

12. Changes to Terms

We may modify these terms from time to time. Changes will be effective when posted on our website. We will notify users of material changes by:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications

Continued use of our solutions after changes constitutes acceptance of the new terms.